AI Front Desk Employee
Hire a Front Desk Receptionist
Your AI employee for answering calls, greeting customers, taking messages, scheduling appointments, and supporting your front desk.
Your Front Desk Receptionist is available around the clock to handle routine customer conversations while your team stays in control.
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Get a personalized demo for your organization.
AI Employee Role
Meet Your New Front Desk Receptionist
Give every caller and website visitor a prompt, professional response—even when your staff is busy or the office is closed.
Answer inbound phone calls
Greet website visitors
Answer routine questions
Take messages
Confirm callback numbers
Route calls
Transfer callers
Schedule appointments
Collect appointment requests
Share office hours and directions
Support multiple locations
Capture after-hours inquiries
Identify sales calls
Escalate emergencies according to approved rules
Summarize conversations for staff
Built for the Front Desk
Coverage that works alongside your team.
AI Built for Humans—so the first conversation never waits while people stay in control.
Never Miss the First Conversation
Answer calls and website inquiries when employees are busy.
Professional Message Taking
Capture the reason for contact, name, and callback information.
Smart Call Routing
Route callers based on intent, location, department, and business rules.
Appointment Support
Book appointments or collect scheduling requests.
After-Hours Coverage
Capture opportunities while the office is closed.
Multi-location Support
Help customers find and contact the correct location.
Human-in-the-Loop™
Your AI Receptionist Knows When to Involve Your Team
Team Handoff™
The AI recognizes situations that need a person and transfers or routes the conversation with available context.
Human-in-the-Loop™
Your team defines business hours, escalation rules, call routing, message workflows, and approved responses.
Team Takeover™
A team member can accept a call transfer or continue a digital conversation with full available context—collaboration, not failure.
Team Takeover™ by channel
Takeover is how your front desk and AI employee collaborate—not a failure mode. Behavior is not identical across channels.
Phone
Transfer or route the call to a team member.
Website Chat
A team member joins the live conversation.
SMS
Pause or disable the AI and allow the team to continue texting.
Email
Disable the AI for the thread and allow a team member to reply.
Video Calls
Escalate to a human-hosted consultation, demonstration, or video meeting when configured.
WhatsApp
Pause the AI and allow the team to continue the conversation.
Messenger
Pause the AI and allow the team to continue the conversation.
Phone Experience
A Better First Impression on Every Call
Product-backed phone capabilities only—caller recognition and emergency handling follow your configuration and approved escalation rules, not unrestricted advice.
- Inbound call answering
- Caller intent detection
- Caller ID confirmation
- Message taking
- Call transfer
- Department routing
- Location routing
- Open and closed behavior
- After-hours callback requests
- Sales-call filtering
- Emergency escalation rules
- Conversation summaries
Communication Channels
Front Desk Coverage Beyond the Phone
Your Front Desk Receptionist delivers a consistent experience across every enabled channel while your team sees conversations in one workspace.
- Phone
AI Employees can answer inbound calls, collect information, route callers, transfer calls, take messages, and support approved appointment workflows.
- Website Chat
AI Employees engage visitors, answer questions, capture leads, schedule appointments, and support live Team Takeover™.
- SMS
AI Employees continue customer conversations by text. A team member can pause the AI and continue messaging manually.
- Email
AI Employees can respond to approved email workflows. A team member can disable the AI for a thread and reply directly.
- Video Calls
AI Employees may support video-based greetings, consultations, demonstrations, or connected video-meeting workflows where enabled.
- WhatsApp
AI Employees communicate with mobile-first customers through WhatsApp. Team members can pause the AI and continue the conversation.
- Messenger
AI Employees engage customers through Facebook Messenger. Team members can pause the AI and continue manually.
Scheduling & Integrations
Connect the Front Desk to Your Scheduling Workflow
Capabilities below come from SiteGlue's supported MCP integration registry. If direct scheduling is unavailable, the Front Desk Receptionist can still collect requests and keep humans in the loop.
Google Calendar
scheduling
- Availability
- Booking
- Human confirmation
Calendly
scheduling
- Availability
- Booking
- Human confirmation
Zoom
comms
- Booking
Juvonno
emr
- Patient / provider
- Availability
- Booking
- Location / services
NexHealth
emr
- Patient / provider
- Availability
- Booking
- Location / services
When direct scheduling is unavailable
Appointment request collection
Capture preferred times, location, and contact details for staff confirmation.
Existing booking link
Share your current booking URL when direct calendar access is not connected.
Email notification
Notify your team when a customer wants to schedule.
Human confirmation
Your staff reviews and confirms appointments before they are final.
Custom integration request
Ask for a custom MCP when you need a system that is not in the registry yet.
Trish
SiteGlue Onboarding Agent
SiteGlue
Direct Line: (720) 443-2710 (AI Receptionist Enabled)
Email: trish@siteglue.ai
Website: www.siteglue.ai
- PhoneActive
- Website ChatActive
- SMSActive
- EmailActive
- Video CallsActive
- WhatsAppActive
- MessengerActive
Meet Trish
Let Trish Build Your Front Desk Workflow
Trish analyzes your website, office hours, locations, departments, team members, phone numbers, scheduling systems, and customer communication channels. She recommends the right Front Desk Receptionist setup and generates your AI Opportunity Report.
Go from your website to a working AI Employee in minutes.
Monthly AI Impact Report
See the Impact on Your Front Desk
Illustrative metrics your team can review—estimates are directional, not guaranteed results.
- Calls answered
- Missed calls prevented
- Messages captured
- Appointments scheduled
- After-hours inquiries
- Team Handoffs™
- Call transfers
- Team Takeovers™
- Abandoned conversations
- Estimated staff time saved
- Top unanswered questions
- Recommended routing or training improvements
Perfect For
Businesses that need a reliable first answer.
Healthcare
Answer routine calls and route clinical questions to staff under approved rules.
Dental
Greet callers, take messages, and support appointment scheduling.
Physical Therapy
Capture new-patient inquiries and keep the front desk covered after hours.
Chiropractic
Route callers by intent and collect scheduling requests when the desk is busy.
Legal
Take messages and route intake conversations to the right attorney.
Professional Services
Answer first contact professionally and hand complex matters to humans.
Real Estate
Capture showing requests and route buyers or sellers to the right agent.
Home Services
Answer after-hours calls and collect job details for next-day follow-up.
Automotive
Take service messages and support appointment booking when connected.
Fitness and Wellness
Help members with hours, locations, and class or appointment requests.
Hospitality
Greet guests digitally and route reservation or service requests.
Multi-location Businesses
Help customers find the right location and contact the correct team.
Pricing
Hire at the level your front desk needs.
Start free with Intern. Scale phone, chat, and coverage as your AI employee grows with your team.
Intern
FREE$0/mo
Website Chat and Voice (WebRTC) — start free with your first AI Employee.
Enterprise
Custom
Custom AI employees, routing, and volume for your organization.
FAQ
Front desk questions, answered clearly.
Emergency and compliance behavior follows your approved escalation rules—not unrestricted medical or legal advice.
Yes. When phone is enabled, your AI employee answers inbound calls, greets callers, and handles routine front-desk conversations under your business rules.
Always a Human-in-the-Loop™
Ready to Hire Your Front Desk Receptionist?
Answer every customer faster while giving your staff more time for the people already in front of them.