Website Chat
- A team member joins the live chat
- AI pauses
- Conversation history remains visible
Human-in-the-Loop™
Step Into Any Conversation Without Starting Over
Team Takeover™ lets your staff continue AI-led conversations with the available context already collected.
A team member joins or continues an AI-led conversation while preserving available context and pausing or disabling the AI where appropriate. Team Takeover™ is human-initiated or team-accepted.
Clear distinction
Handoff asks. Takeover continues.
By channel
How your team continues the conversation
Do not assume identical functionality across every channel.
Phone
- A team member accepts a transfer or routed call
- Available whisper message and caller context are provided
SMS
- AI pauses or is disabled
- The team continues texting manually
- AI is disabled for the thread
- A team member replies directly
- AI pauses
- The team continues manually
Messenger
- AI pauses
- The team continues manually
Video Calls
- The conversation moves to a human-hosted consultation or meeting when configured
Actions your team can take
- Take Over
- Assign to Team Member
- Pause AI
- Resume AI
- Transfer
- Create Follow-Up
- End Human Session
AI Built for Humans
Enable Team Takeover™
Let staff continue conversations with context — without starting over.