About Us
We built Inbound GPT because businesses need inbound coverage without adding headcount — and without black-box chatbots that strand customers. Our agents answer, qualify, book appointments, and hand off cleanly so your team stays in control.
Clone Official and Moonlight agent templates by industry and role, train them on your company knowledge, enable only the channels and tools you need with unit-based pricing, and keep Connect with Human available on every conversation.
Human in the loop
AI Built for Human Connections
A human-in-the-loop (HITL) strategy for agentic AI balances autonomous planning with oversight. Inbound GPT uses checkpoints to halt processes, present context to humans for review, and await approval or takeover before irreversible actions — so you get safety, accountability, and a path to a real person every time.
1. Key implementation patterns
Agentic workflows integrate humans at strategic decision points using several distinct patterns — all wired into Inbound GPT chat, phone, and team tools.
Human-in-the-Loop (HITL)
At strategic checkpoints — speak to a person, emergencies, policy exceptions, or low-confidence answers — the agent stops autonomous work and waits for a human path: warm transfer, Connect with Human, or a structured callback.
Human-on-the-Loop
Your team monitors the Inbox in real time or asynchronously. Staff can take over chat, reverse course after a summary email, or flag exceptions without the visitor repeating themselves.
Tool Context Interrupt
Approval and safety live inside the tools that matter. Booking runs through shared MCP routes; transfers require configured Lead Team Member contacts; clinical or regulated advice is never invented — the agent escalates instead.
2. Architectural enablers
These patterns need durable state, live surfaces for visitors, and async paths for staff — not a demo that forgets the conversation when the page closes.
Deferred execution & state
When a handoff or booking workflow needs follow-through, conversation state, contact details, and pending actions are persisted (Chat, Contact, session metadata) so background tasks and humans can resume with full context — not a lost transcript.
Streaming & live UI
Chat streams responses to the widget while CTAs like Book a Demo and Connect with Human stay available. Phone uses live call control for transfers with whisper context so staff hear why the caller is on the line before they connect.
Asynchronous notifications
Team handoff and end-of-conversation workflows trigger Conversation Summary emails, appointment confirmations, and inbox alerts. Humans act from email or the dashboard; the visitor already has a clear expectation of what happens next.
3. When we require human review
Irreversible or high-impact actions
- Live phone transfer to a real staff number
- Appointment create / reschedule / cancel in EMR or calendar
- Lead capture that notifies your team and starts follow-up SLAs
Low confidence or ambiguity
- Knowledge search returns empty or weak answers — rephrase, then offer transfer
- Requests outside trained policy or brand voice
- VIP, billing disputes, or emotionally charged conversations
Regulatory & accountability
- Healthcare, legal, and financial contexts where humans own judgment
- Agents do not provide medical advice, diagnoses, or treatment
- Auditable summaries and inbox history for every handoff
How handoff works in practice
From team availability to welcome emails — what operators and visitors should expect when Inbound GPT keeps humans in the loop.
Team member availability
Business hours and Lead Team Member phones are checked before transfer. When transferContact.available is true, the agent can warm-transfer during open hours. When staff are unavailable, it takes a structured message and notifies the team instead of pretending someone will pick up.
Team handoff actions
The Team Handoff delegate collects intent, name, email, phone, and preferred location, then runs dedicated workflows (lead processing + business/user emails) before returning control to the main agent. On phone, enhanced transfer whispers a short summary to staff before connecting.
Conversation reports
After calls and chats, Conversation Summary reports capture caller information, primary intent, key discussion points, and recommended follow-up. Appointment bookings add confirmation details and deep links when an EMR appointment ID is available.
Welcome & confirmation emails
Visitors and callers receive thank-you / confirmation emails when contact details are captured. Your team gets Call Summary or Conversation Summary messages so the next human touch starts informed — not from a blank voicemail.
What to expect
AI covers volume: greet, qualify, answer from your knowledge, and book when tools are connected. Humans stay accountable for exceptions and relationships. Typical follow-up windows are communicated clearly (for example, team callback within a few hours when a message is taken).
Always a path to a person
Connect with Human in chat, warm transfer on phone, and inbox takeover keep people in control. The goal is never miss a conversation — not replace your team.
Dig into setup guides in the Help Center, technical steps in Documentation, or a machine-readable overview on AI Summary.
What makes Inbound GPT different
Human always in the loop
Warm transfers, Connect with Human CTAs, whisper context, and inbox summaries — not a closed chatbot loop.
Hire & personalize
Clone Official or Moonlight templates by role, train on your website and FAQs, and enable channels with unit-based pricing.
Real tools, shared architecture
Calendars, EMR/PMS via MCP, and team handoff workflows — chat and phone share the same booking and escalation paths.
Our Founder
Jim Wanek
Founder
Serial entrepreneur and senior product manager with 20+ years of experience building SaaS products and integrating third-party APIs.
Building AI agents since 2018
Jim leads product vision across voice, chat, EMR integrations, and workflow automation — focused on helping teams grow inbound capacity while keeping humans accountable for judgment and relationships.
Inbound GPT delivers AI agents that work: hire-ready templates, live agent profiles, unit-based channels and tools, and human-in-the-loop handoffs built for real businesses.
Our History
September 2018
Product Launch
Website Text Messaging launched.
December 2018
Product Launch
SMS ChatBot powered by Twilio + Dialogflow.
January 2022
Partnerships
Expanded integrations and partner ecosystem.
2026
Inbound GPT
Agent templates, unit-based pricing, and human-in-the-loop phone & chat for businesses that never want to miss a conversation.
Onboard an Inbound GPT Agent in minutes
We'll customize your Inbound GPT Agent to answer questions, gather information, schedule appointments and connect people to the right human at your company.