AI Customer Support Employee
Hire an Online Support Specialist
Your AI employee for customer questions, routine support, issue intake, and seamless human escalation.
Give customers immediate answers across chat, phone, SMS, email, WhatsApp, and Messenger while keeping your team available for conversations that need experience, empathy, or judgment.
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AI Employee Role
Meet Your New Online Support Specialist
Handle repetitive customer questions instantly while giving your team the context needed to resolve more complex issues. Account systems stay gated behind approved integrations.
Answer frequently asked questions
Explain products and services
Provide approved troubleshooting steps
Collect issue details
Identify customer intent
Route conversations
Capture contact information
Support customers after hours
Summarize conversations
Create support follow-up requests
Identify knowledge gaps
Team Handoff™
Team Takeover™
Built for Better Customer Support
Support outcomes your customers feel.
AI Built for Humans—so customers get speed without losing the people who resolve what matters.
Instant Answers
Respond using approved business knowledge—not inventing unsupported policies.
Issue Intake
Collect the information your team needs before follow-up.
After-Hours Support
Help customers when staff are unavailable—Always a Human-in-the-Loop™.
Conversation Routing
Send each request to the correct department or team member.
Knowledge-Guided Troubleshooting
Provide approved steps without inventing unsupported answers.
Customer Follow-Up
Capture contact details and create a clear handoff summary.
Human-in-the-Loop™
AI for Routine Support. People for Important Conversations.
Team Handoff™
The Support Specialist recognizes when the conversation requires a human and routes it with context.
Human-in-the-Loop™
Your team monitors support quality, reviews proposed training changes, and stays in control of AI behavior.
Team Takeover™
A team member can continue the conversation directly across supported communication channels.
Support workflow
- Customer question
- Search approved knowledge
- Confident approved answer?
- Yes: resolve
- No: collect context & hand off
- Team member takes over
Examples that need a human
- Sensitive complaint
- Refund or billing dispute
- Account-specific decision
- Policy exception
- Customer asks for a person
- Low-confidence answer
- Potential safety concern
- Unsupported system action
Communication Channels
One Support Specialist Across Every Channel
Customers receive a consistent experience and your team can view centralized conversation context. Cross-channel identity matching follows your configuration and available data.
- Phone
AI Employees can answer inbound calls, collect information, route callers, transfer calls, take messages, and support approved appointment workflows.
- Website Chat
AI Employees engage visitors, answer questions, capture leads, schedule appointments, and support live Team Takeover™.
- SMS
AI Employees continue customer conversations by text. A team member can pause the AI and continue messaging manually.
- Email
AI Employees can respond to approved email workflows. A team member can disable the AI for a thread and reply directly.
- Video Calls
AI Employees may support video-based greetings, consultations, demonstrations, or connected video-meeting workflows where enabled.
- WhatsApp
AI Employees communicate with mobile-first customers through WhatsApp. Team members can pause the AI and continue the conversation.
- Messenger
AI Employees engage customers through Facebook Messenger. Team members can pause the AI and continue manually.
Knowledge & Training
Trained on Your Business—not the Entire Internet
The Support Specialist answers from approved business knowledge. It should not invent policies or unsupported troubleshooting. Trish can identify repeated unanswered questions and draft improvements—humans approve changes before publication.
- Website content
- FAQs
- PDFs
- Policies
- Product documentation
- Service information
- Approved support procedures
- Knowledge-base articles
- Connected RAG sources
Integrations
Connect Support to the Systems Your Team Uses
Only currently available SiteGlue connections are listed. Unsupported CRM or help-desk systems can use human follow-up or a custom MCP / development request.
Google Calendar
scheduling
- List calendars
- Check availability
- Create calendar events
Calendly
scheduling
- List event types
- Check available times
- Create invitees
Zoom
comms
- Include Zoom meeting links on bookings when configured
Dedicated AI employee email for inbound and outbound support conversations.
Zapier
Zapier
Connect approved workflows to external tools via Zapier when enabled on your plan.
Custom MCP
MCP servers
Request a custom MCP when you need CRM, help desk, webhooks, or API access.
Trish
SiteGlue Onboarding Agent
SiteGlue
Direct Line: (720) 443-2710 (AI Receptionist Enabled)
Email: trish@siteglue.ai
Website: www.siteglue.ai
- PhoneActive
- Website ChatActive
- SMSActive
- EmailActive
- Video CallsActive
- WhatsAppActive
- MessengerActive
Meet Trish
Let Trish Design Your Support Workflow
Trish analyzes your website, common customer questions, communication channels, departments, and team structure. She recommends the right Support Specialist configuration and generates an AI Opportunity Report.
Go from your website to a working AI Employee in minutes.
Monthly AI Impact Report
Turn Support Conversations Into Improvements
See what your Online Support Specialist handled—and what to improve next—with humans approving knowledge changes.
- Questions answered
- Resolution rate
- Team Handoffs™
- Team Takeovers™
- Abandoned conversations
- Average response time
- Top customer questions
- Knowledge gaps
- Repeated escalation topics
- Estimated staff time saved
- Customer satisfaction, when available
Recommendations may include
- New FAQ content
- Training updates
- Better routing
- Shorter intake flows
- New communication channels
- Plan or feature upgrades supported by actual usage
Perfect For
Industries that need responsive support.
SaaS
Answer product questions and escalate billing or account exceptions.
Healthcare
Cover routine patient FAQs while staff handle clinical judgment.
Dental
Explain services and hours, then hand off treatment decisions.
Professional Services
Qualify inquiries and route complex matters to the right advisor.
Retail
Handle order FAQs and capture issues for human follow-up.
Financial Services
Share approved policy answers and escalate account-specific decisions.
Legal
Collect intake details and connect callers to the right attorney.
Education
Answer enrollment FAQs and route advising conversations.
Home Services
Explain service options and capture job details after hours.
Real Estate
Answer listing questions and schedule showings with human confirmation when needed.
Automotive
Share service FAQs and collect appointment or issue details.
Hospitality
Answer amenity and booking questions with seamless staff takeover.
Pricing
Hire at the level your support team needs.
Start free with Intern. Scale channels and coverage as your AI employee grows with your team.
Intern
FREE$0/mo
Website Chat and Voice (WebRTC) — start free with your first AI Employee.
Enterprise
Custom
Custom AI employees, routing, and volume for your organization.
FAQ
Support questions, answered clearly.
Training improvements require human review and approval before they go live.
Questions covered by your approved business knowledge—FAQs, policies, product documentation, and trained support procedures. It should not invent policies or unsupported troubleshooting.
AI Built for Humans
Ready to Hire Your Online Support Specialist?
Answer customers faster while giving your team more time for complex, high-value support.