ARO · Operational

FAQ or policy

FAQ or policy is an Agent Readiness Optimization check in the Business knowledge group.

Version agent-readiness-2026-10

What is this benchmark?

FAQ or policy is an Agent Readiness Optimization check in the Business knowledge group.

Why it matters

FAQs and policies answer common questions without a person in the loop.

How SiteGlue evaluates it

HTML and structured markup on the public page. Spec: https://schema.org/FAQPage. Catalog agent-readiness-2026-10.

Passing criteria: The published signal for FAQ or policy is present and readable.
Failing criteria: The scan requested the signal and it was missing, blocked, or malformed.
Not verified: The check was not selected, the probe did not run, or evidence was inconclusive. Not verified is never scored as 0.
Not applicable: Not applicable when the business has no corresponding surface (for example commerce protocols on a site with no cart).

Scoring weight: 1. Evidence: Public HTTP, HTML, or DNS evidence for FAQ or policy. No private credentials.

Example results

Pass

Agents can read a valid FAQ or policy signal on the public site.

Fail

FAQ or policy is missing, blocked, or not machine-readable.

Recommended fixes

FAQ entries come from saved public questions. The source list is included with the JSON-LD. Uploaded files are excluded.

Related benchmarks

Frequently asked questions

Does a missing optional check lower my ARO score?

Yes, if the check is applicable and failed. Not verified items are excluded.

No. ARO is a website audit. Optional live walks are Test With AI Agents.