Human Engagement Specialist

Emily

Emily is not a new parallel product. She is the existing SiteGlue engagement agent across enabled channels: website chat, phone, text, email, and browser or video calls where you turn them on. Channel settings, routing, and training stay in your current dashboard.

How I can help

• • Answer questions on enabled communication channels
• • Capture and qualify inquiries
• • Help with appointment requests when scheduling is connected
• • Connect people to your human team with context

Business outcomes

• • Fewer missed inquiries after hours
• • Conversations your staff can continue

Phase 1 profiles explain each specialist. Interactive specialist chats are not live yet—except Trish’s free marketing analysis.